Cover Customers at Work

Leseprobe

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Leseprobe

Customers at Work

New Perspectives on Interactive Service Work

W. Dunkel (Hrsg.), F. Kleemann (Hrsg.)

PDF

ca. 96,29 €

Amazon iTunes Thalia.de Weltbild.de Hugendubel Bücher.de ebook.de kobo Osiander Google Books Barnes&Noble bol.com Legimi yourbook.shop Kulturkaufhaus ebooks-center.de
* Affiliatelinks/Werbelinks

Palgrave Macmillan UK

Sozialwissenschaften, Recht, Wirtschaft / Internationale Wirtschaft

Beschreibung

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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Schlagwörter

transformation, fashion, Institution, management, interaction, service, Web 2.0