img Leseprobe Leseprobe

The Million Dollar Greeting

Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace

Dan Sachs

ca. 13,99
Amazon iTunes Hugendubel Bü kobo Mayersche Osiander Google Books Barnes&Noble
* Affiliatelinks/Werbelinks
Hinweis: Affiliatelinks/Werbelinks
Links auf sind sogenannte Affiliate-Links. Wenn du auf so einen Affiliate-Link klickst und über diesen Link einkaufst, bekommt von dem betreffenden Online-Shop oder Anbieter eine Provision. Für dich verändert sich der Preis nicht.

Apollo Publishers img Link Publisher

Sozialwissenschaften, Recht, Wirtschaft / Management


Veteran hospitality expert Dan Sachs interviews top business leaders to reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and to share how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee moral, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including: Ari Weinzweig (Zingerman’s Delicatessen) Rob Siefker (Zappos) Mike McDerment (FreshBooks) Steve Hindy (Brooklyn Brewery) Richard Coraine (Union Square Hospitality Group) Mark Hoplamazian (Hyatt Hotels) Paul Speigelman (BerylHealth) Jerrod Melman (Lettuce Entertain You Enterprises) Nick Sarillo (Nick’s Pizza & Pub) Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer service and its employees who rank their organization in the top tier of places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Weitere Titel zum gleichen Preis
Cover Fit für New Work
Christiane Brandes-Visbeck
Cover Fit für New Work
Susanne Thielecke
Cover Leadership Results
Sebastian Salicru
Cover Entrepreneurship
Christian Schultz
Cover Entrepreneurship
Stephan A. Rehder
Cover Emergent
Stephen Scott Johnson
Cover Emergent
Stephen Scott Johnson
Cover Geheime Tricks für die Jobsuche
Vincent G.A. Zeylmans van Emmichoven
Cover Running on Purpose
Charles H. Moore Jr.
Cover The Digital Matrix
Venkat Venkatraman
Cover Stories for Work
Gabrielle Dolan



business, best job, restaurants, power and wealth, social media, holacracy, brooklyn brewery, small business, leadership, hotels, Harvard, high profit, profits, business success, managing millennials, profit, best place to work, management, lettuce entertain you, profit margins, tourism, nicks pizza, entrepreneurship, Harvard author, employee turnover, harvard college, travel, self improvement, business leaders, union square hospitality group, career, work environment, pubs, employee moral, interpersonal skills, hospitality industry, customer retention, business advice, setting the table, best practices, brand loyalty, personnel, human resources, hyatt hotels, zappos, entrepreneurs, work culture, entertainment, modern business practices, apollo program, hospitality, international business, freshbooks, health services, empathy, money and power, bin36, self help, employee retention, danny meyer, depaul university, personal growth, hospitality management, money, customer service