Progress in Performance Management
Marc Helmold, Warda Samara
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Springer International Publishing
Sozialwissenschaften, Recht, Wirtschaft / Management
Beschreibung
This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.
Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.
Kundenbewertungen
SMART-methodology for KPI definitions, The QCD-plus alpha concept, Quantitative vs. qualitative KPIs, Performance management case studies, Performance management in operations, Performance measurement tools, Performance and quality management, Performance management methodologies, Performance management in upstream value chains, Conducting performance management audits