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Achieving Organizational Excellence

A Quality Management Program for Culturally Diverse Organizations

Flevy Lasrado

PDF
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Springer International Publishing img Link Publisher

Sozialwissenschaften, Recht, Wirtschaft / Management

Beschreibung

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.

The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

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Schlagwörter

Cultural diversity in companies, Cross-cultural business strategy, Business excellence frameworks, Best-practice implementation, Multicultural work environments, Transnational companies, Quality management practices, Strategy excellence in companies, Business collaboration technologies