Customer Magic - The Macquarie Way

Joseph A. Michelli

Blackstone Publishing 

Beschreibung

Customer Magic-The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in delivering award-winning customer experience.This practical, easy-to-read guide for any leader, business owner, or team member in any size organization shares key lessons to transform customer experience and drive growth in your business. It will inspire, spark action, and empower you to make your own brand of magic.

Weitere Titel von diesem Autor

Customer Magic - The Macquarie Way

Joseph A. Michelli

57,33 €

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Joseph A. Michelli

28,08 €

Guiados pelo encantamento

Joseph A. Michelli

5,49 €

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph A. Michelli

45,86 €

Starbucks Leadership Lessons

Joseph A. Michelli

53,80 €

Leadership Lessons from the Most Admired Companies

Joseph A. Michelli

137,54 €

Leading the Starbucks Way (PB)

Joseph A. Michelli

30,39 €

Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Joseph A. Michelli

44,88 €

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Joseph A. Michelli

45,03 €

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph A. Michelli

37,14 €

Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph A. Michelli

33,77 €

Kundenbewertungen