The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home

Gary Harper

ca. 20,99
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Sozialwissenschaften, Recht, Wirtschaft / Wirtschaft


All you need to understand the dynamics of conflict -- and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

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pop culture, interpersonal communication, family, human behavior, self esteem, working together, teamwork, corporate culture, work environment, managers, villains, defensiveness, self awareness, workplace dynamics, conflict, family dynamics, business management, employees, personal attacks, trust, communication, leadership, siblings, collaboration, heroes, employee management, victims, productivity, confrontation