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Conversations with Things

UX Design for Chat and Voice

Diana Deibel, Rebecca Evanhoe

EPUB
ca. 41,99 (Lieferbar ab 20. April 2021)
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Rosenfeld Media img Link Publisher

Naturwissenschaften, Medizin, Informatik, Technik / Informatik, EDV

Beschreibung

Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human–centered—because everyone deserves to be understood, especially you.

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Schlagwörter

intent pattern, conversation prototyping, SSML, inclusive conversation, Interaction design, prompt design, experience design, conversational pathway, virtual assistant, UI, multisession, multimodal interaction, IxD, user experience, user interface design, personality design, voice assistant, Speech Synthesis Markup Language, voice experience, speech chain, conversation design, voice design, UX, flow iteration, chatbot design, flow diagram, trustworthy persona, intent matching, conversational interface design, multichannel